How many points do I need to book a class?
The number of points needed to book a class varies based on a variety of factors including the studio, class availability, class time, and more.
In short, the more popular a class, the more points you will need to book that class.
Prior to confirming any class booking, the number of points needed will be displayed for your review.
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I ran out of points. Can I purchase more?
Yes, XPASS plan holders can purchase add-on points if more points are needed to book a class. The add-on point options will be displayed for purchase when you attempt to book a class and additional points are needed. If you often run out of XPASS ...
How close to the class start time can I book?
There is currently no cut-off time when booking a class using XPASS points. However, please arrive at the studio 10 to 15 minutes prior to the class start time for your safety and the safety of others.
I accidentally booked a class that starts in less than 12 hours. What do I do?
Class bookings are a two-step process giving you time to review and confirm the desired studio, date, and time. If you mistakenly book a class, please cancel it. While we understand mistakes happen, your cancellation will still be subject to the late ...
I have class scheduled but the weather is bad. What do I do?
Inclimate weather can be unexpected and make it difficult to travel to a studio. It is recommended you contact the studio to confirm the studio is open and the class will be held as scheduled. If desired, please cancel your reservation and remember ...
What if I am running late to class?
Your safety is our priority. You will not be permitted to join a class late, even if it just a few minutes. It is always recommended that you arrive 10 to 15 minutes prior to the class start time, giving you time to store your belongings, get set up ...