I have class scheduled but the weather is bad. What do I do?
Inclimate weather can be unexpected and make it difficult to travel to a studio.
It is recommended you contact the studio to confirm the studio is open and the class will be held as scheduled.
If desired, please cancel your reservation and remember that you may lose your XPASS points if the cancellation occurs inside the late cancel window.
If a studio cancels a class, for which you were booked, your XPASS points will be returned to your account.
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How many points do I need to book a class?
The number of points needed to book a class varies based on a variety of factors including the studio, class availability, class time, and more. In short, the more popular a class, the more points you will need to book that class. Prior to confirming ...
How close to the class start time can I book?
There is currently no cut-off time when booking a class using XPASS points. However, please arrive at the studio 10 to 15 minutes prior to the class start time for your safety and the safety of others.
What if I am running late to class?
Your safety is our priority. You will not be permitted to join a class late, even if it just a few minutes. It is always recommended that you arrive 10 to 15 minutes prior to the class start time, giving you time to store your belongings, get set up ...
Can I reserve a specific spot in class?
Yes! At this time, spot-booking is available on the XPASS website only. At applicable studios, you can reserve a specific spot in class such as a bike or rowing machine. Coming soon! Spot-booking will soon be available on the XPASS mobile app.
I accidentally booked a class that starts in less than 12 hours. What do I do?
Class bookings are a two-step process giving you time to review and confirm the desired studio, date, and time. If you mistakenly book a class, please cancel it. While we understand mistakes happen, your cancellation will still be subject to the late ...